Apex crashing on startup

So one of our users has a weird issue (but it is critical)
after a while that he has the app installed, his game won’t launch anymore.
just crash on startup, removing Predator - fixes this.
on his logs I see

Encountered Error R5Apex.exe caused an Access Violation (0xc0000005) @

does this ring a bell by any chance?

eccomi_logs.zip (145.7 KB)

Looks like a Rivatuner related issue. Please ask the user to follow this guide: