Dota 2 / plugin_error / failed_initializing_monitor

Issues - Platform and API
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1

Related app/team name (not a must if you want to keep it private): Dota Coach

Issue Description: The user can’t connect to the Overwolf plugin somehow and I can’t figure out how to fix it.

Can you reproduce it (exact steps to reproduce): It happens with some of our users. As this user still has the issue and I think it is related to the Overwolf platform, maybe you can talk to him directly?

Impact for my app: [e.g. x% of the users complained about it, it’s a show-stopper] I don’t know that. Hard to say.

Do you currently have a workaround? No, he can’t use the app.

Log file export from background.html.3.log:
2022-05-05 12:59:36,716 (INFO) </dist/background/background.js> (:10387) - 12:59:36.712: overwolfEventManager.getInfo(): result = {“success”:true,“status”:“success”,“res”:{“gep_internal”:{“version_info”:“{"local_version":"197.1.14","public_version":"197.2.1","is_updated":false}”},“error”:{“plugin_error”:“failed_initializing_monitor”},“match_info”:{“pseudo_match_id”:null},“game”:{“game_state”:“idle”,“match_state”:null},“me”:{“steam_id”:null,“team”:null}}}

Please reproduce and attach a zip package of your OW client logs
Please mention the time of the event so we can find it easily in the logs
logs.zip (206.1 KB)

2

Hi Michel, thank you for making us aware of this.

Since we could not reproduce this, a few questions:

  • Can you specify what exact sequence of actions did the user perform when the issue occurred?
  • If it is perfectly consistent for that user, what might be different in that user’s installation when compared to another user that does not have this problem?
  • Can you find two users that are both experiencing this specific issue, and try to see what do they have in common?
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Dear Dr. Oyster,

Thank for your message. To answer these questions I would have to sit on my user’s computers, which is really hard to do.

Maybe another approach would be to better understand what is happening with your plugin. I had about 40 app starts yesterday and the day before who got a “failed_initializing_monitor” error. Can you see at your end why that it? Do you track these issues?

Best regards,
Michel

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Hi Michel,

We do track these and the numbers aren’t alarming. In general it is not a big issue if it doesn’t happen to a specific user consistantly.

That being said, if it is the case, we want you to make that user open a support ticket, so support can take it from there and figure out the cause from that particular user, since we cannot reproduce it on our side, and as you mentioned - you cannot answer some of the needed questions for the case without having access to the user :slight_smile:

8

HI there,

Alright, let’s do that.

We added a message in the app, when a plugin_error occurs - now the users get informed when the app is not working properly.

The user claims to have the issue all the time, so I’ll tell him to open a ticket with Overwolf.

Thank you for your support!

Regards,
Michel

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