Error log while updating app

Issues - Platform and API
#1

Hello,

I have found several occurrences of this error in some of my users logs:

2019-10-24 19:00:26,308 (ERROR) [UI] <89.51MB> ODKv2PackageDataFile - Failed to send HEAD request: : System.Net.WebException: The remote name could not be resolved: 'apps.overwolf.com'
   at System.Net.HttpWebRequest.GetResponse()
   at OverWolf.Client.CommonUtils.ODKv2.ODKv2PackageDataFile.GetServerLastModified()

(full log attached)

Do you know what might be the cause?

15493363-bd28-43dc-8f34-6451e6345fe5.zip (1.4 MB)

#2

In the logs there are other DNS lookup related errors - this could be many issues including a local firewall, a router rule or even an ISP issue.
Can you ask this person to try to open a browser an navigate to: https://tracking.overwolf.com/ see if he gets any response?

#3

Unfortunately I have no ways to contact these users, I get these logs from the crash dumps in s3

#4

You are right. You can’t extract the users from the crash logs.
So unfortunatly we will have to keep an eye on it…

I’m closing the ticket for now (means: add the tag status:closed).
We can re-open it again.

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