Overwolf crashed or closed suddenly

dowmeister · January 31, 2021, 2:39pm

Related app/team name (not a must if you want to keep it private): Trucky
Issue Description:

User reported my app crashed.

From Overwolf logs, it seems Overwolf closed itself without reason. User said it continued driving normally.

    2021-01-28 14:43:17,762 (INFO) [21] GameEventsConsumer - consumer disconnected for 8584
2021-01-28 14:43:18,748 (INFO) [UI] WindowsManagerBL - Desktop resolution changed: 1920, 1080
2021-01-28 14:43:18,749 (INFO) [UI] ResolutionManager - Received desktop resolution (1920, 1080), previous values (1920, 1080), ini: True
2021-01-28 14:43:19,157 (INFO) [OverlayService ID 20] OverlayService - Is in foreground: False game in Focus: False
2021-01-28 14:43:19,232 (INFO) [UI] ResolutionManager - Foreground changed to False
2021-01-28 14:43:19,232 (INFO) [UI] ResolutionManager - Firing resolution change with (1920x1080)
2021-01-28 14:43:23,342 (INFO) [UI] LoginSession - Starting Overwolf shutdown
2021-01-28 14:43:23,358 (INFO) [UI] AppCenter - Closing store connection
2021-01-28 14:43:23,359 (INFO) [UI] AppCenter - Closing all 5 open windows.
2021-01-28 14:43:23,360 (INFO) [UI] WindowBase - Hiding window 'Notifications Window' (WindowNotification)
2021-01-28 14:43:23,376 (INFO) [UI] WebBrowser - Dispose Browser host: index - overwolf-extension://pmecpbelmicelkhhcdlonffhgoclgcdbfgmdfhag/Files/index.html  (from js: False)
2021-01-28 14:43:23,382 (INFO) [UI] WebBrowser - Dispose Browser host: IndexBar - overwolf-extension://nhooheenabojigjaocnbanebmgdcmokbkbcdidea/build/index.html  (from js: False)
2021-01-28 14:43:23,388 (INFO) [UI] WebBrowser - Dispose Browser host: GameInfoVertical - overwolf-extension://nhooheenabojigjaocnbanebmgdcmokbkbcdidea/build/index.html  (from js: False)
2021-01-28 14:43:23,418 (INFO) [UI] WebBrowser - Dispose Browser host: background - overwolf-extension://nhooheenabojigjaocnbanebmgdcmokbkbcdidea/build/index.html?source=after-install  (from js: False)
2021-01-28 14:43:23,493 (INFO) [UI] WindowBase - Hiding window 'Notifications Window' (WindowNotification)
2021-01-28 14:43:23,494 (INFO) [UI] LoginSession - Overwolf shut down process started...

Can you reproduce it (exact steps to reproduce):
No

Impact for my app: [e.g. x% of the users complained about it, it’s a show-stopper]: i’ve seen many crashes in past days, many logs downloaded from the dev console simply shows my app stopped logging and maybe this the reason.

Do you currently have a workaround?
No

Please reproduce and attach a zip package of your OW client logs
Please mention the time of the event so we can find it easily in the logs

Event happend at 14.43
OverwolfLogs_2021-01-28_21-06-41.zip (264.0 KB)

eransharv · January 31, 2021, 11:53am

Hi, and thanks for the feedback.

We will check the issue and we will update you here.

Thanks.

eransharv · February 1, 2021, 10:14am

@dowmeister I didn’t find any issue with the logs, and I even asked another team member to double-check it. This doesn’t look like a crash per-se - it appears Overwolf took the time to shut down properly:

The other logs (helpers, OverwolfAgent, Overwolf Game) seem to indicate a proper shutdown and not an abrupt one typical for a crash.

I suggest that we keep an eye on it and check if the other cases are similar.
If you see a pattern - I will forward it to the R&D for further investigation.

I’m keeping this ticket open for the next few days.

Thanks