Overwolf.streaming error: "Stream id error"

Issue Description:

We get a lot of reports of users unable to record with the following error: Stream id error
Do note that Most of the users who experience this issue have Intel Quick Sync enabled

when digging into the logs, we found the following related error:

22:50:00.377(WARNING)[100]: [qsv encoder: 'recording_h264'] encode failed

22:50:00.377(ERROR)[100]: Error encoding with encoder 'recording_h264'

2022-09-18 22:49:59,249 (ERROR) [47][11156] <296.10MB> DirectoryQuotaHelper - Error while init folder quota: C:\Users\janna\Videos\Overwolf\Valorant Tracker: : System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\janna\Videos\Overwolf\Valorant Tracker'.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   at System.IO.FileSystemEnumerableIterator`1.CommonInit()

   at System.IO.FileSystemEnumerableIterator`1..ctor(String path, String originalUserPath, String searchPattern, SearchOption searchOption, SearchResultHandler`1 resultHandler, Boolean checkHost)

   at System.IO.Directory.GetDirectories(String path, String searchPattern, SearchOption searchOption)

   at OverWolf.Client.CommonUtils.Utils.DirectoryQuotaHelper.Initialize()

2022-09-18 22:50:00,382 (ERROR) [OverlayService ID 14][14808] <296.18MB> OverlayService - Streaming error 'Encoder_Error'

2022-09-18 22:50:00,385 (ERROR) [OverlayService ID 14][14808] <296.18MB> OverlayService - Streaming error: Encoder_Error (stream id: 18 type: ReplayRecorder reason:)

2022-09-18 22:50:00,386 (WARN) [OverlayService ID 14][14808] Service - replay steaming [18] stopped with error: Encoder_Error ()

2022-09-18 22:50:00,387 (WARN) [OverlayService ID 14][14808] Service - Replay streaming stopped with error: Encoder_Error -

2022-09-18 22:50:00,387 (INFO) [OverlayService ID 14][14808] Service - Replay service state changed Started -> Stopped

2022-09-18 22:50:00,388 (INFO) [OverlayService ID 14][14808] HighlightsSession - Remove highlight consumer: ipmlnnogholfmdmenfijjifldcpjoecappfccceh

2022-09-18 22:50:10,392 (ERROR) [15][11508] <296.25MB> VideoAnaytilcsReporter - report streaming_error_captured 'ReplayRecorder': 'Encoder_Error'

Can you reproduce it (exact steps to reproduce):


Impact for my app: [e.g. x% of the users complained about it, it’s a show-stopper]

High (34K instances , about 8K DAU, mostly Intel Quick sync users)

Do you currently have a workaround?


User Logs:



We’re looking into this, and will update here as it progresses.

It seems like this might be caused by the users having a relatively old GPU driver version.
They can update those here. If it still happens afterwards, we’ll need the new logs after that.

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