Issue Description:
when we call overwolf.streaming.start, we usually get a good response and we start recording.
recently, we started receiving the following error:
"Unexpected Error : System.NullReferenceException: Object reference not set to an instance of an object.\r\n at OverWolf.Client.Core.Capture.Settings.applyEncoderSettings(BaseVideoOptions videoParameters, StreamingVideoOptions& videoOptions, String& error)\r\n at OverWolf.Client.Core.Capture.Settings.CreateGeneralSettingsCommon(BaseStreamParams odkStreamParams, eStreamType provider, StreamParams& outStreamParams, String& error)\r\n at OverWolf.Client.Core.Capture.Settings.CreateGeneralSettings(StreamParams odkStreamParams, eStreamType provider, StreamParams& outStreamParams, String& error)\r\n at OverWolf.Client.Core.ODKv2.OverwolfStreaming.OverrideSettings(StreamSettings i_Settings, StreamParams& o_streamParam, JSFunctionDescriptor i_Callback)\r\n at OverWolf.Client.Core.ODKv2.OverwolfStreaming.OnStartVideo(eStreamType provider, StreamSettings settings, JSFunctionDescriptor callback)\r\n at OverWolf.Client.Core.ODKv2.OverwolfStreaming.<>c__DisplayClass16_0.b__0()"
this is rather sporadic, but once a user starts getting this issue, they cannot recover from it.
I’ve compared user’s logs and the issue occurs regardless of the type of video encoder that you’re using.
furthermore, all users that I was able to see their logs started experiencing the issue around April 26th-27th
Can you reproduce it (exact steps to reproduce): Unfortunately not.
Impact for my app: Very high. 14K DAU cannot record and the numbers keep rising.
Do you currently have a workaround? No
Logs 1: ow_38ad1445-5131-4c6d-8a35-1ff58e060208-2021-04-28-16-21-57.zip (2.1 MB)
Issues started @ 2021-04-27 08:32:09,387
Logs 2: ow_8f845465-c989-4a18-9387-9bdd341445c9-2021-04-28-18-44-48.zip (3.2 MB)
Issues started @ 2021-04-26 18:58:47,504
Logs 3: ow_c28ab9ba-4fcf-42cd-b3c3-1e3960a82daf-2021-04-28-22-35-14.zip (1.3 MB)
Issues started @ 2021-04-26 15:23:23,030
Logs 4: ow_7f78e7cf-87ce-4e09-8470-7b572c6ef784-2021-04-28-16-20-31.zip (1.0 MB)
Issues started @ 2021-04-27 08:32:09,387