Sound in desktop window

Related app/team name (not a must if you want to keep it private): eStragy
Issue Description: in our app estragy plays sound in a section, in many occasions the sound does not play, we do not detect any error loading the sound resources, the section that plays the sound is shown inside an iframe, is it possible that some of the ads require the sound and block the audio of the app?

Can you reproduce it (exact steps to reproduce): in the estragy app in the training room and in the training programme you can start the cognitive games, which often fail to play the sound.
Impact for my app: Cognitive trainings are one of our main options for our users, and it totally breaks the experience in our app as well as not being able to finish sessions as the sound is necessary.
Do you currently have a workaround? we are working on finding the problem, at this point we need to know the peculiarities of Overwolf’s environment and the load reported as possible conflicts generating

Please reproduce and attach a zip package of your OW client logs
Please mention the time of the event so we can find it easily in the logs

unless you are calling muteAll, all app local sound files be played.
what is the source url of the sound ?

the sounds are loaded from the different games we have in the app, they are loaded through the sdk, through an iframe, the failure of the sound playback is random and does not correspond to a specific audio resource.

Try if you have any manifest flags for the window for as integration. There are sone for muting all sound.

Also try searching here for “soubd in iframe not playing“ i had a similar issue before

This one