Related app/team name: Insights Capture
Sometimes when the
streaming.stop api is called the api fails and we receive an unknown
onStreamingError not a
The error is causing the recorded video to not save.
in_game.html.58.log after “match end detected”, we call
streaming.stop(), but we receive an
Overwolf_06-09-22_18-26-49.Game.html, corresponding to the
in_game.html.58.log we see both a
StopStreaming success and a
Can you reproduce it (exact steps to reproduce):
We haven’t been able to reproduce it internally, but users run into this issue after a few recordings. The logs show the same thing. After 3 - 4 streams successfully started and stopped, the next one fails to stop.
Impact for my app: had 5 people in the last week run into this problem
Do you currently have a workaround?
We made a change to reset our internal state to allow users to start a new stream. This assumes OBS itself is not in an unrecoverable state and can start a new stream though.
However, the video for the stream that failed to stop properly is still lost.
Please reproduce and attach a zip package of your OW client logs
Please mention the time of the event so we can find it easily in the logs
OverwolfLogs_2022-06-16_07-00-08.zip (2.0 MB)
Times are mentioned above, but they happen in many of the