Summoner_infos not sent to the app by LEP

Feature Requests - Game Events
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#1

Issue Description:
I’ve this issue for one user: LEP never sends any summoner_infos to the app when it should. No summonerId, no region …
And actually, even in the LEP logs of this user, those info do not appear (whereas they do appear when I check the LEP logs on my PC).

Steps to reproduce:
Impact for my app: Mid - Not sure how many users get affected. I’ve quite a lot of events (2k/day) in my analytics which might be due to that.

Do you currently have a workaround?
Absolutly not. The affected user I’m in contact with on Discord did everything he could (reinstalled lol, ow, changed lol locale)

Please reproduce and attach a zip package of your OW client logs
https://cdn.discordapp.com/attachments/721122573131317309/721363178692542574/PorofessorLogs_20200613_155851.zip

#2

Looks like an error when connecting to the LCU websocket (“Region Locale error: 500”)
We’ll send you a new LEP version with a possible fix (so you’ll send it to the user who can reproduce this issue)
I hope that it will be ready for next week

#5

I’m closing this issue as it was resolved on the poro slack channel .

#7

Could you reopen this issue ?
Got another user affected by the problem

Thanks

PorofessorLogs_20200909_234613.zip (194.3 KB)

#8

@trebonius0 So it was fixed to some time and now happening again?

#11

I’m not sure.
Previous user stopped responding to messages at some point (before resolution of the issue)

#12

Do we have steps to reproduce?

#16

Sadly I don’t have more than those logs

#20

@trebonius0 we added it to our backlog. No exact ETA yet.