User crash logs - All apps crashed

Issues - Platform and API
1

I’m looking at the crash reports for my app, and saw several instances where all apps seem to crash at the same time.
The ServerTrace log looks like this:

{"logHash":"43FFC296CE8159C7DE17480D2E20209B","version":"0.134.0.26","level":"Error","subSystem":"OverwolfWindows","preview":"extension crash [nafihghfcpikebhfhdhljejkcifgbdahdhngepfb]: overwolf-extension://nafihghfcpikebhfhdhljejkcifgbdahdhngepfb/windows/background/background.html?source=gamelaunchevent&gameid=9898","dateTime":"14/09/2019 18:55:45.711","info":"","process":"Dock","customValues":{}},
{"logHash":"2F64AD7240F320CA87B33A33CB82EA87","version":"0.134.0.26","level":"Error","subSystem":"ExtensionWebApp","preview":"App crashed - Game Summary","dateTime":"14/09/2019 18:55:45.713","info":"","process":"Dock","customValues":{}},
{"logHash":"4BC2C1B1FDE6EC22483316EEBF728117","version":"0.134.0.26","level":"Error","subSystem":"OverwolfWindows","preview":"extension crash [lnknbakkpommmjjdnelmfbjjdbocfpnpbkijjnob]: overwolf-extension://lnknbakkpommmjjdnelmfbjjdbocfpnpbkijjnob/Files/background.html?source=gamelaunchevent&gameid=9898","dateTime":"14/09/2019 18:55:45.732","info":"","process":"Dock","customValues":{}},
{"logHash":"94881D32F998BD1C3224DA54D9FC4DF1","version":"0.134.0.26","level":"Error","subSystem":"ExtensionWebApp","preview":"App crashed - Firestone","dateTime":"14/09/2019 18:55:45.819","info":"","process":"Dock","customValues":{}},
{"logHash":"8AA3084484F429433EFF11FB65DC0940","version":"0.134.0.26","level":"Error","subSystem":"OverwolfWindows","preview":"extension crash [kfnacgfblhkjdgcndfdobooemjaapcefaminngbk]: overwolf-extension://kfnacgfblhkjdgcndfdobooemjaapcefaminngbk/Files/html/background.html?source=gamelaunchevent&gameid=9898","dateTime":"14/09/2019 18:55:45.850","info":"","process":"Dock","customValues":{}},
{"logHash":"14C4A5978303C4FA8257EADD08C072EE","version":"0.134.0.26","level":"Error","subSystem":"ExtensionWebApp","preview":"App crashed - Manastorm - a Hearthstone replay viewer","dateTime":"14/09/2019 18:55:45.856","info":"","process":"Dock","customValues":{}},
{"logHash":"13E52CFF16FA15DC309B9B598DE9249D","version":"0.134.0.26","level":"Error","subSystem":"OverwolfWindows","preview":"extension crash [ggfmakpbllghoepnmfelddbminamnbmfelbahfdp]: overwolf-extension://ggfmakpbllghoepnmfelddbminamnbmfelbahfdp/index.html?source=gamelaunchevent&gameid=9898","dateTime":"14/09/2019 18:55:45.864","info":"","process":"Dock","customValues":{}},
{"logHash":"0F2897F7BF50EF759B601408A6B7351F","version":"0.134.0.26","level":"Error","subSystem":"ExtensionWebApp","preview":"App crashed - Overwolf General GameEvents Provider","dateTime":"14/09/2019 18:55:45.886","info":"","process":"Dock","customValues":{}},
{"logHash":"1891F934907681AC85BCEE725A6770EB","version":"0.134.0.26","level":"Error","subSystem":"ExtensionGameEventsProvider","preview":"Game events provider has crashed - informing apps and relaunching.","dateTime":"14/09/2019 18:55:45.893","info":"","process":"Dock","customValues":{}},
{"logHash":"4DAE6B9B8157195DC5385C904A88F17E","version":"0.134.0.26","level":"Error","subSystem":"OverwolfWindows","preview":"extension crash [oldfhfbggeglgjgenidckaneodejpjkaggklojma]: overwolf-extension://oldfhfbggeglgjgenidckaneodejpjkaggklojma/dist/index.html?source=gamelaunchevent&gameid=9898","dateTime":"14/09/2019 18:55:45.893","info":"","process":"Dock","customValues":{}},
{"logHash":"E9178097928B3BABB5C8831BB930E757","version":"0.134.0.26","level":"Error","subSystem":"ExtensionWebApp","preview":"App crashed - Overwolf notifications","dateTime":"14/09/2019 18:55:45.921","info":"","process":"Dock","customValues":{}},
{"logHash":"E2E959733407C54DA9598FD1276A759B","version":"0.134.0.26","level":"Error","subSystem":"OverwolfWindows","preview":"extension crash [ggfmakpbllghoepnmfelddbminamnbmfelbahfdp]: overwolf-extension://ggfmakpbllghoepnmfelddbminamnbmfelbahfdp/index.html?source=GameEventsProviderInitialization","dateTime":"14/09/2019 18:55:45.969","info":"","process":"Dock","customValues":{}},
{"logHash":"0F2897F7BF50EF759B601408A6B7351F","version":"0.134.0.26","level":"Error","subSystem":"ExtensionWebApp","preview":"App crashed - Overwolf General GameEvents Provider","dateTime":"14/09/2019 18:55:45.969","info":"","process":"Dock","customValues":{}},
{"logHash":"1891F934907681AC85BCEE725A6770EB","version":"0.134.0.26","level":"Error","subSystem":"ExtensionGameEventsProvider","preview":"Game events provider has crashed - informing apps and relaunching.","dateTime":"14/09/2019 18:55:45.969","info":"","process":"Dock","customValues":{}},
{"logHash":"E2E959733407C54DA9598FD1276A759B","version":"0.134.0.26","level":"Error","subSystem":"OverwolfWindows","preview":"extension crash [ggfmakpbllghoepnmfelddbminamnbmfelbahfdp]: overwolf-extension://ggfmakpbllghoepnmfelddbminamnbmfelbahfdp/index.html?source=GameEventsProviderInitialization","dateTime":"14/09/2019 18:55:45.994","info":"","process":"Dock","customValues":{}},
{"logHash":"0F2897F7BF50EF759B601408A6B7351F","version":"0.134.0.26","level":"Error","subSystem":"ExtensionWebApp","preview":"App crashed - Overwolf General GameEvents Provider","dateTime":"14/09/2019 18:55:45.995","info":"","process":"Dock","customValues":{}},
{"logHash":"1891F934907681AC85BCEE725A6770EB","version":"0.134.0.26","level":"Error","subSystem":"ExtensionGameEventsProvider","preview":"Game events provider has crashed - informing apps and relaunching.","dateTime":"14/09/2019 18:55:45.995","info":"","process":"Dock","customValues":{}},
{"logHash":"E2E959733407C54DA9598FD1276A759B","version":"0.134.0.26","level":"Error","subSystem":"OverwolfWindows","preview":"extension crash [ggfmakpbllghoepnmfelddbminamnbmfelbahfdp]: overwolf-extension://ggfmakpbllghoepnmfelddbminamnbmfelbahfdp/index.html?source=GameEventsProviderInitialization","dateTime":"14/09/2019 18:55:46.032","info":"","process":"Dock","customValues":{}},
{"logHash":"0F2897F7BF50EF759B601408A6B7351F","version":"0.134.0.26","level":"Error","subSystem":"ExtensionWebApp","preview":"App crashed - Overwolf General GameEvents Provider","dateTime":"14/09/2019 18:55:46.032","info":"","process":"Dock","customValues":{}},
{"logHash":"1891F934907681AC85BCEE725A6770EB","version":"0.134.0.26","level":"Error","subSystem":"ExtensionGameEventsProvider","preview":"Game events provider has crashed - informing apps and relaunching.","dateTime":"14/09/2019 18:55:46.034","info":"","process":"Dock","customValues":{}},
{"logHash":"E2E959733407C54DA9598FD1276A759B","version":"0.134.0.26","level":"Error","subSystem":"OverwolfWindows","preview":"extension crash [ggfmakpbllghoepnmfelddbminamnbmfelbahfdp]: overwolf-extension://ggfmakpbllghoepnmfelddbminamnbmfelbahfdp/index.html?source=GameEventsProviderInitialization","dateTime":"14/09/2019 18:55:46.062","info":"","process":"Dock","customValues":{}},
{"logHash":"0F2897F7BF50EF759B601408A6B7351F","version":"0.134.0.26","level":"Error","subSystem":"ExtensionWebApp","preview":"App crashed - Overwolf General GameEvents Provider","dateTime":"14/09/2019 18:55:46.062","info":"","process":"Dock","customValues":{}},
{"logHash":"1891F934907681AC85BCEE725A6770EB","version":"0.134.0.26","level":"Error","subSystem":"ExtensionGameEventsProvider","preview":"Game events provider has crashed - informing apps and relaunching.","dateTime":"14/09/2019 18:55:46.063","info":"","process":"Dock","customValues":{}},
{"logHash":"E2E959733407C54DA9598FD1276A759B","version":"0.134.0.26","level":"Error","subSystem":"OverwolfWindows","preview":"extension crash [ggfmakpbllghoepnmfelddbminamnbmfelbahfdp]: overwolf-extension://ggfmakpbllghoepnmfelddbminamnbmfelbahfdp/index.html?source=GameEventsProviderInitialization","dateTime":"14/09/2019 18:55:46.094","info":"","process":"Dock","customValues":{}},
{"logHash":"0F2897F7BF50EF759B601408A6B7351F","version":"0.134.0.26","level":"Error","subSystem":"ExtensionWebApp","preview":"App crashed - Overwolf General GameEvents Provider","dateTime":"14/09/2019 18:55:46.095","info":"","process":"Dock","customValues":{}},
{"logHash":"1891F934907681AC85BCEE725A6770EB","version":"0.134.0.26","level":"Error","subSystem":"ExtensionGameEventsProvider","preview":"Game events provider has crashed - informing apps and relaunching.","dateTime":"14/09/2019 18:55:46.095","info":"","process":"Dock","customValues":{}},
{"logHash":"E2E959733407C54DA9598FD1276A759B","version":"0.134.0.26","level":"Error","subSystem":"OverwolfWindows","preview":"extension crash [ggfmakpbllghoepnmfelddbminamnbmfelbahfdp]: overwolf-extension://ggfmakpbllghoepnmfelddbminamnbmfelbahfdp/index.html?source=GameEventsProviderInitialization","dateTime":"14/09/2019 18:55:46.135","info":"","process":"Dock","customValues":{}},
{"logHash":"0F2897F7BF50EF759B601408A6B7351F","version":"0.134.0.26","level":"Error","subSystem":"ExtensionWebApp","preview":"App crashed - Overwolf General GameEvents Provider","dateTime":"14/09/2019 18:55:46.136","info":"","process":"Dock","customValues":{}},
{"logHash":"7A9077F90BEB1778581BFAA2EBECEFBD","version":"0.134.0.26","level":"Critical","subSystem":"ExtensionGameEventsProvider","preview":"Game events provider has crashed 5 times. Giving up.","dateTime":"14/09/2019 18:55:46.136","info":"","process":"Dock","customValues":{}},
{"logHash":"18EAA4ED190532198A57A36A7B6ACA5C","version":"0.134.0.26","level":"Error","subSystem":"OverwolfAPI","preview":"Unknown server error","dateTime":"14/09/2019 18:55:47.088","info":"An unknown server error has occurred.","process":"Dock","customValues":{"error":"Uploads are disabled"}},
{"logHash":"CFDBD79963010F38BD560769C0B75271","version":"0.134.0.26","level":"Error","subSystem":"<>c__DisplayClass59_0","preview":"upload request failed, null object returned","dateTime":"14/09/2019 18:55:47.088","info":"","process":"Dock","customValues":{}},

Do you know where this could come from?

Attached are two zips for sessions that resulted in a global crash

4ffd1bde-37ae-4937-8020-a2061657da12.zip (2.7 MB)
ebe26c3f-f56f-4db8-aac5-e2d463620b02.zip (774.9 KB)

2

We will check it and update you. thanks.

1 Like
3

@LEOkonami please review

4

@eransharv I can see the app crashes but OW is working properly
I will send this to Elad see if he can understand something out of these logs

5

@sebastientromp This logs are from your users? I need to check if they have a dump files

6

Yes, they are from them.

7

@sebastientromp is it the same issue that we talked on slack? the one which we suspect that it’s related to the HDT?

9

Yes, we can probably put in on hold for now.

10

ok i closed it for now. If needed, we will re-open it. thanks.