User is unable to click on the OWlogin window if the OWstore ftue wasn't dismissed beforehand

Issue Description:

When we prompt a user to subscribe - he can directly go to the store subscription page (by clicking on the “Get Premium”) or go to the login page (by clicking on the “Log in”).

In both cases, if it is the first time the app store is opened, interaction will be blocked due to the store FTUE window in the background. (click here to see example gif)

Can you reproduce it (exact steps to reproduce):

Scenario #1:

  1. Install a fresh copy of OW tagged with outplayed
  2. Open outplayed and click on the “get premium” located at the premium tab
  3. Attempt to click on subscribe in the OWstore

Scenario #2:

  1. Install a fresh copy of OW tagged with outplayed
  2. Open outplayed and click on “log in” located at the premium tab
  3. Attempt to login to the OWstore

Result:

OWstore does not allow interactions with the store window if the user didn’t dismiss its ftue state.
In cases where the user is prompt with the OWlogin flow such as clicking on the get premium prior to opening the OWstore the user will no be able to interact with the login / One app window

Expected Behavior:

Either :
Allow the user to interact with the login window / One app window
Or
Display the ftue window above the login window / One app window

Impact for my app:

High (This might impact subscription conversion rates.)

Do you currently have a workaround?

No

Hi, and thanks for the feedback.

We will check the issue and we will update you here.

Thanks.

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Hi,

We added the bug to our backlog. Currently, there is no ETA, but I will update you here once the fix is released.

Thanks.

1 Like