Windows 11 and 4K Monitor wrong window size

Issues - Platform and API
1

Related app/team name (not a must if you want to keep it private): Trucky

Issue Description:
Users with non 100% Windows scaling or non 100% game scaling, always experience weird windows positioning and windows sizing and also they cannot control or drag the window or click on it.

This happen mostly on 4K Monitors and weird screen configuration.

Our resolution is to suggest to apply the high DPI settings on Overwolf.exe but i would to find an organic solution to resolve the thing at app level avoiding people open a ticket for this.

Last report is from an user on Windows 11 that cannot apply the High DPI setting on Overwolf.exe because he doesnt have the “compatibility tab” on file properties.

Can you reproduce it (exact steps to reproduce):
Use a 4k screen (4096 resolution) or apply to Windows scaling of 200% or 300%

Impact for my app: [e.g. x% of the users complained about it, it’s a show-stopper] Mid

Do you currently have a workaround?
Change High DPI Settings on Overwolf.exe

Log.zip (293.9 KB)

3

Any Feedback?

4

We’ll try to reproduce this locally and update you here.

5

@Heaser thanks.

I’ve also posted this in Slack but didnt get any response: Slack

6

the problem is when user has 4k with 200 > DPI while in game he playes with lower resolution (2k for example).
we are trying to handle this situation, but it’s complicated.
so it will take us more time to fix it.
will keep you updated.

7

Thanks.

There is something i can do to help with?