Streaming Error "Game_Hook_Error" since Overwolf 0.169

Issue Description:
Since OW 0.169, We’ve Started receiving high volume of “Game Hook” Errors
this is the error that we’re getting:

"{\"SubErrorMessage\":\"inject_helper_timeout_error\",\"status\":\"error\",\"success\":false,\"error\":\"Game_Hook_Error\"}"

Once this error occurs, the user is unable to record his gameplay.

based on our records, this issue happens mostly in Minecraft, but can happen at smaller volumes in other games too.

Can you reproduce it (exact steps to reproduce): No.

Impact for my app: Medium - High (4K DAU that can’t record)

Do you currently have a workaround? No

User Logs:
We can fetch logs for the issue if needed (or provide you with relevant user ids)

This is a new error we started collecting on version 169 (so the number of affected users wasn’t changed in this version).

Please send us relevant logs if possible.

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Sorry I haven’t replied yet.
here are some logs we’ve gathered:
ow_d4953be7-dccb-452a-83cd-9ceb6693e5b6-2021-05-20-12-27-57.zip (2.0 MB)
ow_5f1e6914-e941-44ed-a218-e22b589cbdd1-2021-05-20-12-57-35.zip (2.1 MB)
ow_fdc8a39a-fad2-455f-aa38-273d71b68eee-2021-05-21-11-13-01.zip (1.3 MB)
ow_35bdc53b-ff5f-4069-8b11-3af7572350a1-2021-05-20-12-45-48.zip (622.1 KB)

afaik, the issue is still relevant

A fix for this issue was released on 173, and I’m closing the ticket.

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ok, looking at it now the issue has drastically improved, but there are still a little less than 1K users that experience this daily.
I do believe they might be users who didn’t update their Overwolf version, but I don’t know for sure if that’s the case
I think we can keep the issue closed and I’ll ping you if anything new arises :slight_smile:

1 Like